National Training Conference 

Fall 2019

Learn How to
Do Thrift Better


What To Expect

On September 23rd to 25th, SMCo Thrift will host its next event focused on equipping leaders in the thrift industry to Do Thrift Better. Principles, strategies and tools proved successful in the 50+ locations where the SMCo Thrift team has assisted will be shared. Join us in Knoxville for this unique gathering of thrift operators from across the United States.

What You'll Learn

Expect to hear about, and then see, the interconnected elements within a thrift operation – such as receiving donations, sorting & pricing individual items to retail sales. The first two days are spent in a “lecture” environment at the Knoxville Convention Center, whereas the third day is spent in a “lab” environment, learning in stores. Directors, managers and other leaders will walk away with practical steps to implement at existing thrift operations to grow your social enterprise. 


Be Prepared to Participate

Every conference is unique because of the people who attend. We recognize the value of different viewpoints so come prepared to share your challenges as well as your successes. Recent attendees have traveled from west and east coasts as well as places in between. They represented organizations with no stores to more than a dozen, with existing stores generating less than $25K per month to over $125K per month.



Monday, September 23rd

Capturing Donations

  • Importance & Value of Donations
  • Engaging a Donor

Sorting & Pricing Donated Items

  • Counting Touches
  • Pricing Strategies


  • Identifying Key Performance Indicators
  • Benefiting from Captured Data

Snacks will be available throughout the afternoon. Plan to eat lunch before you arrive for the start of the conference.

Tuesday, September 24th

Leading and Managing People

  • Defining Rhythms
  • Business Structure

Customer Service

  • Team Member Engagement
  • Interacting with Your Audiences

Merchandising & Pulls

  • Building Displays
  • Store Planograms

Team Services

  • Onboarding & Training
  • Evaluating Employees

Budgeting, Capital Investments, and Real Estate

  • Cost Considerations
  • Developing an Ideal Location

Marketing & Communications

  • Targeting Different Audiences
  • Marketing Mediums & Resources

Located at Knoxville Hilton

Snacks will be available throughout the day. Lunch is provided.

Wednesday, September 25th

Coffee and bagels will be available at the morning workshop. Lunch is on your own.


The Fall 2019 SMCo Thrift National Training Conference will be held at the Knoxville Convention Center. Situated adjacent to the World’s Fair Park in downtown Knoxville, this beautiful venue boasts great meeting spaces and delicious refreshments. Within walking distance of dozens of hotels, restaurants, and entertainment venues, this space will help make this event one to remember.


SMCo Thrift has partnered with the Hilton Knoxville and Crowne Plaza and reserved two blocks of rooms for the Fall 2019 conference. To receive preferential pricing and benefits, please contact the hotels directly.

Hilton Knoxville

5 minute walk to Convention Center

$199 room rate + Complimentary Self Parking

Group Code: SMCT

Check in 9/23 and Check out 9/25

If different check-in date is needed, call hotel directly at 865-251-2578 to book rooms.

Block of rooms is guaranteed until 9/2/19.
Please call hotel direct to check availability.

Crowne Plaza

10 minute walk to Convention Center

$115 room rate + $10 Self Parking

To book your reservation call the hotel directly at 865-522-2600 ext. 2366 to speak with the Reservation Manager. Office hours are from 8:30am to 5:30pm Monday to Friday.

No online reservations available for this preferred rate.

Space is provided based on availability.

Area Hotels

The Knoxville Convention Center is in close proximity to multiple hotels, including notable brands …

  • Holiday Inn Knoxville Downtown
  • Four Points by Sheraton Knoxville Cumberland House Hotel
  • Hilton Knoxville
  • Hampton Inn & Suites Downtown Knoxville
  • Crowne Plaza Knoxville
  • Hyatt Place Knoxville Downtown
  • Courtyard by Marriott Downtown

Two boutique hotels are also within easy walking distance.

  • The Tennesseean
  • The Oliver Hotel

Area Restaurants

Dozens of amazing restaurants are within walking distance of The Knoxville Convention Center and area hotels. Make plans to enjoy your own “taste of Knoxville” during your visit.

Planning Your Trip

Getting to Knoxville doesn’t need to be difficult. Located at the intersection of I-40 and I-75, a road trip is easy for many. McGhee-Tyson airport (TYS) is a great mid-sized airport served by all the major airlines (with short security lines). And plan to enjoy all the benefits of Knoxville by extending your stay through the weekend.

If you need help planning your trip, let us know and we’ll contact you.


We want our attendees to be aware of the best products and services available to help you Do Thrift Better. So joining us at each conference are some of the best resource providers in their business, including …

  • Point of sale
  • Merchant services
  • Bale / Recycle
  • Direct marketing
  • Packaging
  • Trash consulting
  • Truck leasing
  • Wholesaler
  • Mattresses

The following vendors have already committed to attend the upcoming conference.

Heartland logo anchor packaging logo Two Roads logo OnTrac logo ThriftShopper logo ThriftPoints

Previous vendors have included …

Heartland logo anchor packaging logo Two Roads logo OnTrac logo ThriftShopper logo Penske logo

If you’re interested in participating in the upcoming conference as a vendor, contact the SMCo Thrift team to learn more about the opportunity or sign up here.


The registration for each attendee is $295 through July 26th. Thereafter, the registration is $395. Each attendee has full access to the conference sessions as well as the workshops.

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Registration is non-refundable but transferable to another member of your organization.

For additional information, please contact the SMCo Thrift team to have your questions addressed personally.